All content on shop.sunst-studio.com is protected by copyright law. Any use of imagery must properly credit the author.
We aim to ship the majority of products within 3–7 days for domestic shipping. Please note that oversea shipments may take 15+ days and are also subject to import duties and tax. Additional charges must be at the customer’s expense. Sunst Studio has no control over these charges and accepts no responsibility for any additional overseas costs.
Shipment are sent via DHL.
All transactions are processed via Stripe in Euro.
Products may be returned if you notify us via email within 14 days of receipt of product. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Sunst Studio is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days minus the costs of initial shipping and packing charges.
If your product is received damaged, please notify us immediately and retain the product and packing and we will contact DHL or the courier company who will be responsible for addressing and compensating the damage claim.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
We collect Device Information using “Cookies”. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our promotional campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with third parties to help us deliver our service to you. For example, we use Stripe to power our online store, or DHL for shipping.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via firstname.lastname@example.org.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.